Harry Gordon Selfridge a-t-il vraiment dit « The customer is always right » ?

Harry Gordon Selfridge a-t-il vraiment dit « The customer is always right » ?

Trouvé mot pour mot. Les mots existent, mais pas là où on les place d’habitude. La correspondance la plus ancienne de notre corpus vient d’une autre source, ci-dessous.

I have another rule: The customer is always right. If he complains I satisfy him, immediately and cheerfully. It is better to lose a chicken than to lose a customer.
How To Write Special Feature Articles A Handbook for Reporters, Correspondents and Free-Lance Writers Who Desire to Contribute to Popular Magazines and Magazine Sections of Newspapers — Willard Grosvenor Bleyer, PART II · ¶2352 · Public domain (US), Project Gutenberg #15718 · source

The letter of complaint is purely a matter of stating exactly what the trouble is. The letter replying to the complaint is purely an affair of settling the trouble on a mutually satisfactory basis. The Marshall Field attitude that "the customer is always right" is the one that it pays to assume. The customer is by no means always right, but in the long run the goodwill engendered by this course is
How to Write Letters (Formerly The Book of Letters) A Complete Guide to Correct Business and Personal Correspondence — Mary Owens Crowther, CHAPTER VII · ¶1588 · Public domain (US), Project Gutenberg #22222 · source

#795. Purchase.-- N. purchase, emption[obs3]; buying, purchasing, shopping; preemption, refusal. coemption[obs3], bribery; slave trade. buyer, purchaser, emptor, vendee; patron, employer, client, customer, clientele. V. buy, purchase, invest in, procure; rent &c. (hire) 788; repurchase, buy in. keep in one's pay, bribe, suborn; pay &c.807; spend &c.809. make a purchase, complete a purchase; buy ov
Roget's Thesaurus — Peter Mark Roget, SECTION I. NATURE OF IDEAS COMMUNICATED. % · ¶1262 · Public domain (US), Project Gutenberg #22 · source

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